Support Center
Dear users,
Today (June 18th, 2026), we need to adjust our service to ensure its long-term sustainability.
Hosting costs—primarily related to servers and hard drives—are mainly driven by the significant storage space used by video files. To maintain a balance … Plus
Your browser stores data from the giga.gg website to speed up your browsing experience. However, sometimes the stored data may contain errors that interfere with the proper functioning of the site.
Follow these steps to clear the saved data from … Plus
When editing your user profile, you can authorize other users to send emails to you.
The email of the sender will be displayed to the receiver but the email of the receiver is not disclosed.
If the receiver replies, he/she … Plus
When you upload a video, GiGa keeps the original file for download and creates a new file (the preview file) for streaming purposes.
This quality of the preview file is determined by 2 different factors : the size of the … Plus
When you decide to share a folder, you automatically share ALL its subfolders.
You can’t modify the sharing property of a subfolder if a parent folder has been shared.
Exemple:
Your PHOTO folder contains 2 subfolders: PHOTOFAMILY and PHOTOFRIENDS.… Plus
This message is displayed when the file preview is not available anymore while the original file is.
When this message appears, the original file is automatically processed to create the preview.
Just wait for the preview to be recalculated and … Plus
You may upload any type of file as long as its size does not exceed 5 GB. … Plus
Sometimes, files you’ve uploaded may not be available for streaming (corrupted preview) or cannot be openned after being downloaded (corrupted file).
Here is what you can do to fix the situation:
1/ Corrupted preview
If the file cannot be opened … Plus
When you upload files, a white cloud appears in the top right corner of the browser window.
If you click on it, it will display the upload progression. … Plus
If you want to download multiple files at the same time, you may select the files you want and click on the command ‘Download zip’. A Zip file will be created on the GiGa.GG server and then downloaded by your … Plus
When GiGa.GG is done uploading a file, a preview of the file is computed on the GiGa.GG servers.
The file will appear with a ‘Computing preview’ tag during this process.
A file under ‘Computing preview’ can’t be opened until the … Plus
You can upload an entire folder and its subfolders by drag’ droping the folder with Google Chrome.
For now, this feature is only available with Chrome.
You can also use the software GiGA.GG-PC to upload or download entire folders. … Plus