Credit card change
- If you’ve changed your credit card while you still have an active subscription, just end your subscription (not your account) and buy a new offer with your new card.
- If you’ve changed your credit card while you still have an
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Reporting a copyrighted file
In accordance with applicable laws, D1FFER – in its capacity as a hosting provider – provides users with a visible system to report content protected by intellectual property rights that is shared on GiGa.
Select one or many files and … Plus
Official C++ SDK
The official GiGa SDK is a set of C++ libraries built by GiGa to help your application integrate with GiGa APIs.
Users willing to work directly with GiGa APIs can find them here: https://giga.gg/api/doc/
The C++ SDK is available at: … Plus
Transfer a file downloaded with the GiGa app to Apple Books (formerly iBooks)
Download the pdf file on your mobile/tablet and open it.
Once opened, tap the screen to open the header menu and click on the arrow in the top right corner (image below).
1. Download the file you want from the … Plus
What happens to my files if I downgrade my account?
If you move to a plan with less storage than the space occupied by your files, your account will become overloaded. You will have to select an offer with the appropriate storage space or to delete files to avoid the … Plus
Payment page is empty
If you click on the payment button and land on a blank page, just refresh the page and it will be displayed properly.… Plus
How do I cancel my subscription?
You can cancel your subscription from the profile page.
Just click on the link: Cancel your subscription
Can I cancel my subscription at any time?
Yes. You can cancel your subscription and the recurring payments whenever you want.
When you cancel your subscription, no more payments are billed to your account. You will continue to benefit from the subscribed offer until the end of the … Plus
How secure is the billing ?
The Online Credit Card Processing Solution we’re using is Stripe.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.… Plus
Payment methods
You can use any Visa or Mastercard credit card to buy a GiGa.GG offer.
E-card or prepaid cards are accepted as long as they are co-branded Visa or MasterCard.
Paypal is not supported.
Bank transfers are not available for now.… Plus
Contacting a member by email
When editing your user profile, you can authorize other users to send emails to you.
The email of the sender will be displayed to the receiver but the email of the receiver is not disclosed.
If the receiver replies, he/she … Plus
Video streaming quality
When you upload a video, GiGa keeps the original file for download and creates a new file (the preview file) for streaming purposes.
This quality of the preview file is determined by 2 different factors : the size of the … Plus
Sharing subfolders
When you decide to share a folder, you automatically share ALL its subfolders.
You can’t modify the sharing property of a subfolder if a parent folder has been shared.
Exemple:
Your PHOTO folder contains 2 subfolders: PHOTOFAMILY and PHOTOFRIENDS.… Plus
The preview is not available yet. Please retry later.
This message is displayed when the file preview is not available anymore while the original file is.
When this message appears, the original file is automatically processed to create the preview.
Just wait for the preview to be recalculated and … Plus
Changing my username
You can’t change your username.
If you wish to use another username, create a new account and delete the old one with the wrong name.
You may invite you initial user with the new one to copy your folders. … Plus
Max file size for upload
You may upload any type of file as long as its size does not exceed 5 GB. … Plus
Dealing with corrupted files
Sometimes, files you’ve uploaded may not be available for streaming (corrupted preview) or cannot be openned after being downloaded (corrupted file).
Here is what you can do to fix the situation:
1/ Corrupted preview
If the file cannot be opened … Plus
File upload progress bar
When you upload files, a white cloud appears in the top right corner of the browser window.
If you click on it, it will display the upload progression. … Plus
How do I permanently delete my account ?
If you don’t think you’ll use GiGa again, you can have your account permanently deleted.
Please keep in mind that you won’t be able to reactivate your account or retrieve anything you’ve added.
To delete your account, log into your … Plus
Max size for Zip creation
If you want to download multiple files at the same time, you may select the files you want and click on the command ‘Download zip’. A Zip file will be created on the GiGa.GG server and then downloaded by your … Plus